Cross-border delivery
Transit time varies by country and customs. Import duties, taxes, or local handling fees may be collected by the destination country and are not included in the item price unless checkout says otherwise.
Order by Nov 25 for Christmas delivery39d 20h left
Support
Shipping
& delivery.
From the final studio check in Hanoi to your door. The making window and the transit window are always shown separately.
Holiday delivery planning
Leave room for the work.
Made-to-order pieces need their full studio lead time before carrier transit begins. For a holiday deadline, ask the studio before ordering; timing depends on the piece, destination, and carrier route.
Order by Nov 25for Christmas delivery
Studio lead times
Making comes first.
| Availability | Studio time | Then |
|---|---|---|
| Ready to ship | 3–5 business days | Carrier transit begins after dispatch |
| Made to order | 3–4 weeks | You receive tracking after final QC |
One clear handoff
We email tracking after the carrier scans the parcel. A new number can take up to 48 hours to show movement. If it stays still longer, contact us and we will investigate with the carrier.
How availability works
Made to order,
without pretending it is ready.
We confirm the design and add the piece to the studio queue.
Printing, painting, pouring, curing, sanding, and polishing take 3–4 weeks.
We light-test and inspect the finished piece, then send tracking after collection.